Targeted solicitor complaint help for people ready to act.
Targeted OmbudSRA landing pages for urgent solicitor complaint problems, SRA reports, Legal Ombudsman submissions and complaint drafting.
Start your complaintSee servicesHow to choose the right page
Start with the problem that made you search today. If the solicitor is ignoring you, use the communication or no response pages. If money is missing, delayed or unexplained, use the client money or costs pages. If a court, tribunal, immigration or completion deadline has been missed, use the deadline pages. If you already have a final response or a rejection, use the Legal Ombudsman or SRA review pages.
Every page is written for a person who is close to acting. The aim is not general legal education. The aim is to help you decide which complaint route needs to be prepared and what evidence should sit behind it.
What OmbudSRA prepares
OmbudSRA prepares structured complaint documents from your evidence. That can include a firm complaint letter, an SRA misconduct report, a Legal Ombudsman complaint, a reply to a final response, a stage two review request, an evidence chronology or a remedy schedule.
The document has to be clear enough for the recipient to understand the route. Poor service should be framed as poor service. Misconduct should be framed as misconduct. A possible negligence issue should not be dressed up as an SRA report if the real issue needs independent legal advice. That separation protects the complaint from being dismissed as confused.