FAQ
Solicitor Complaint FAQ
Straight answers on how to complain about a solicitor, when to use the SRA, when to use the Legal Ombudsman and what evidence matters.
Start your complaintEmail hello@ombudsra.co.ukDo I complain to the firm first?
For Legal Ombudsman complaints, usually yes. The firm normally has eight weeks or may issue a final response sooner. SRA misconduct reports do not require the same firm complaint gateway.
Can I complain to both the SRA and Legal Ombudsman?
Yes, if the facts support both routes. The same dispute can contain poor service and possible misconduct, but each route needs its own framing.
Is OmbudSRA a law firm?
No. OmbudSRA is a regulatory complaint consulting and document preparation service. It does not provide legal advice or conduct litigation.