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Guides

OmbudSRA Guides And Resources

A structured library of solicitor complaint guides, templates, case studies and urgent complaint help pages.

Start your complaintEmail hello@ombudsra.co.uk
Short answer: Use the guide library when you need to understand the route. Use the templates when you need wording. Use the focused help pages when the problem is urgent or specific.

Guide library

Start with the main solicitor complaint guide if you are unsure whether the firm, SRA or Legal Ombudsman route applies.

Templates

Use templates for firm complaints, SRA reports, Legal Ombudsman complaints, timelines, remedy schedules and evidence indexes.

Case studies

Use composite case studies to see how common solicitor complaint problems can be structured.

Related OmbudSRA pages

Complain about a solicitorSRA complaint helpLegal Ombudsman complaint helpComplaint templatesUrgent complaint helpContact OmbudSRA