Start complaint

Start A Solicitor Complaint

Begin a structured solicitor complaint assessment for a firm complaint, SRA report or Legal Ombudsman complaint.

Short answer: Start here if you have a solicitor problem and need the complaint route assessed before your documents are prepared.

Before you start

Gather the client care letter, emails, invoices, final response, court or transaction documents and any evidence showing what went wrong.

OmbudSRA checks whether the facts point to poor service, possible misconduct, both routes or a situation that may need independent legal advice.

Use the Start complaint button on the homepage or email OmbudSRA if the issue is urgent.